The Role:

Key Responsibilities

• Warm Welcome:

  Greet every visitor upon arrival and guide them to the appropriate department with professionalism and courtesy.

• Customer Care:

  Provide refreshments to customers and visiting BMW representatives, ensuring a high standard of service.

• Coffee Bar Maintenance:

  Keep the Coffee Bar area clean, tidy, and presentable at all times.

• Team Support:

  Collaborate with fellow Hospitality Hosts to ensure smooth job-sharing operations, and provide cover during holidays and sick leave.

• Professional Conduct & Appearance:

  Represent the BMW/MINI brand with a polished, professional appearance and behaviour at all times.

• Time Management & Independence:

  Manage tasks efficiently during busy periods and take initiative to uphold service standards without direct supervision.

What We Offer

· Competitive salary

· Be part of a prestigious automotive brand

· Work in a dynamic and customer-focused environment

· Gain valuable experience in hospitality and customer service

To Apply:

If this role appeals to you, please submit your CV by Friday 26th September 2025 at 5pm to louisedempster@countrybmw.co.uk

The Country Garage reserves the right to enhance the criteria in the event of an unprecedented response.

The Country Garage is an equal opportunities employer and will consider reasonable adjustments throughout the recruitment process.

Required Criteria

• A minimum of 1 years previous customer service experience, preferably in a front-of-house of hospitality role

• Basic food & beverage handling knowledge

• Ability to greet and engage with visitors in a warm and professional manner

• Demonstratable experience in being able to maintain a clean, tidy and presentable environment

• Willing to work as part of a team and cover shifts during periods of leave

• Commitment to upholding the premium image of BMW/MINI Brand through personal presentation and behaviour

Skills Needed

Ability to identify and anticipate needs, Exceptional customer service skills, Attention to detail, Teamworking