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We worked collaboratively to determine the most appropriate date for the service to the car and ensured I had a complimentary courtesy car for my use on the day my car was indisposed.
The problem with the car was sorted quickly and without fuss
Car was delivered to house to help accommodate me and my family.
Booked in the car when it suited me. After I had left the car in to get serviced, they drove me to work and then collected me again later and drove me back to the garage to collect my serviced car.
Delivered exactly as agreed. Appointment time met and service completed without fuss at an affordable price
as usual the friendliness and underneath the knowledge that there is and efficient organisation
When booking my service Country Garage offered me a lift back to my home - I did not have to ask for this. They kept me up-to-date with progress on the work required. When the work was completed the car was delivered back to my home.
The dealership was sympathetic to my plight. They fixed the annoying dashboard rattle and did try to recoup the costs from BMW but unfortunately they did not have any success.
CAR CAME BACK WASHED AND HOOVERED NO PROBLEMS
Family business not treated like just a number.
There was a slight delay in collecting my car
All work done quickly.
Very friendly atmosphere, well looked after and as per answer above, total transparency on the work to be carried out final price to be paid matching estimate given.
The service was well done. The car was washed and valeted. I was kept informed about the progress and how long it would take.
Graham and Sandra looked after me very well.Arranged for me to be dropped off in town and collected again when car was ready.
prompt , no issues
I was given a time for the recall to be completed and I was given my car back with work fully completed well within the time given. Could not have been looked after better.
It was very straight forward and the staff took time to chat while I waited. Excellent
Serviced on time
Very homely place and they offer you a coffee every time
I have found the team at Country Garage very helpful and friendly
Staff were very thorough and also went over and above their main need. Very happy with their service. Excellent.
Lee and Michael made process of buying the car extremely painless and easy. Can't fault the service
Asked garage to look small piece of rust on a nut anti-static strap on boot in case it was anything to worry about. Nut was removed, brushed and a drop of grease then charged £40. This was excessive charging even for BMW literally 5 min work.
After being a costumer with the Country Garage fo many years I have total faith in every aspect of my dealings from purchase to servecing or to any other concern on might have.Mr Walker and his management team take a pride Ill they do.
I had an intermittent fault and the service team were determined to correct it which they did.
Excellent professional service, magnificent facility
Friendly family run business who will do anything to help
The usual impeccable service from Richard and his team
This is the third time I have been disappointed, I've been with them 25 years or more, and had quite a few cars from them I thought I would give them another chance because of the Recall I have absolutely no trust in the Country Garage now .
fantastic friend service
all ran smoothly
Always same high standard achieved year after year.You know what you are paying for before the service begins & when your car is ready after service an explanation of the charging is always given, if required.
Completely satisfied as how I was dealt with by Sandra from my phone call to remind me of the fluid change, the booking in experience and then the return of my vehicle after the completion of the work including a documented vehicle check for info.
First class service better value for money compared to say Mazda .
Just works very well
Collected car and on driving away car pulled to the right. Warning lights came on. Steering was not centred therefore I had driven away several miles in what could have been a dangerous car. Returned car and very little in way of apology.
The staff at Country Garage could not be more helpful or polite
Everything was done in a timely manner
Less than 50 miles after having left the garage the oil light came on
Not a service. The car was brought in on a breakdown truck. Problem solved and fixed on day 1. Returned to me on the following day.
Relaxed environment to wait in while job completed
I would be completely satisfied but for the state my engine comes back in after having an oil service is a disgrace.. This has happened on my last two visits and even after telling the desk "please ensure my engine is wiped down" is doesn't happen!
Matter was dealt with as requested. Cleanliness of car on return could have been much better. Wheels were hatprdly washed at all!
The service that was needed was done
Excellent service provided.
The apointment was quick and easy to make.Staff were helpful and pleasant.
Great customer service, as usual. Not completely satisfied this time as oil level is only just above the minimum level. It is always filled to the maximum so it's likely I'll have to go back for a top up at some point. This has never happened before.
Amazing team - very professional and friendly
My car was service in good time and the car was checked over and I was given a hard copy of the overall condition of my car.
friendly, helpful and professional people
Brilliantly looked after from the moment I arrived. Superb service from a superb team.
same as above and annoyed that they were not able to log into my computer to register the service due to your system being down
Very efficient polite and accommodating
The level of customer service at the Country Garage is second to none.
Everyone at the BMW Centre was pleasant and easy to deal with.
All of the staff are so friendly
The vehicle selection, purchasing and hand over processes went very smoothly.All my questions were answered fully and promptly.I was slightly disappointed that one option advertised was not available when the vehicle was ordered.
Simple from start to finish the sales advisor Mr Paul Diamond sorted out my requests to the last letter and informed me informed every step of the way.Mr Diamond kept me up to date from my order to its delivery on 13/09/17 leaving me just to pay bill
Country garage always look after you
The car was in brilliant condition all shiny etc, and all the features of the new gadgets were very well explained.
Lee was very helpful and knowledgable about the vehicle.
Very helpful staff. Very patient.