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OUR CUSTOMER REVIEWS
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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
172 ratings and 89 comments received in the last 90 days.
01 May 2025
We were very well treated by the sales executive, who provided us with details of the various models, which helped with the ultimate decision on the model we would settle on.
12 April 2025
Handover was smooth and all queries answered
03 April 2025
I found the staff absolutely amazing and customer focused. No pressure selling and treated me with respect and like one of the family.
02 April 2025
Excellent
25 March 2025
Just a little teething problem that needs sorting.
23 March 2025
Michael and Lee are so good at their jobs. The service we get is exceptional .
22 March 2025
Great experience. Genuinely nice people at the dealership with which I have dealt with for a long time.
22 March 2025
First class experience from start to finish
19 March 2025
The staff are very friendly and were extremely helpful during purchase and were able to secure a build slot and ensure the car arrived when I needed it.
14 March 2025
This goes without saying driving a round trip of sixty miles from our home to the country garage makes every mile worth it simply because its the besr service in Northern Ireland.Staff and management go out of their way to make sure of a 5*+ service
07 March 2025
Ive experienced good purchase prices and quick efficient delivery.
06 March 2025
I have never had a better car buying experience. Peter and Paul were marvellous, friendly and professional in guiding me through the buying process. I have already related my experience to family and friends.
06 March 2025
a very large FIRST CLASS experience.
05 March 2025
Very helpful, friendly salesman and finance manager who were both very knowledgable and a pleasure to deal with
19 February 2025
Start to finish I can not fault the team
04 May 2025
As above
03 May 2025
Courtesy car . Honest Time
03 May 2025
The service is always flawless - its always nice to be greeted with a smile and have a perfect customer service experience every time I visit! I know it costs me money but I always enjoy my visit
02 May 2025
Thorough clear service provided
30 April 2025
The service was fantastic from the start to end. I also really liked the service offer of a complimentary round of golf for 2 people
30 April 2025
Great service as usual
29 April 2025
Work carried out quickly and to a high standard. Also always happy to advise
28 April 2025
Top class service Makes Mercedes look like the poor cousin
23 April 2025
Yes, Lee on the service desk was very helpful and went the extra mile to ensure we got a great service.
21 April 2025
Easy
18 April 2025
Overall Amy was perfect, very informative and very pleasant to deal with. Seriously concerned though that the garage stated that the car needed other components that needed fixed and one was urgent and deemed the car unfit: £800 to fix and no issues
18 April 2025
All was carried out as agreed and car ready as promised
16 April 2025
I had to change the appointment which was no hassle. Car was finishing quickly, and I was provided a space to work while I waited.
16 April 2025
Happy with my service and nice that they cleaned the car while I was there! The Coffee and Scone was also appreciated. Liked using the Country Garage as it is a more personal company than the other local BMW garages!
15 April 2025
Excellent
15 April 2025
The Country Garage is a very unique BMW Retailer. Fantastic Experience
13 April 2025
Excellent service
10 April 2025
The service team helped me resolve an issue with the adblue system quickly and kept costs under control.A courtesy car was provided also, which was very helpful and pleasant to use.
07 April 2025
The service is always completed on time customer is always made aware beforehand if any part has to be replaced. The service record always show what work has been done.
06 April 2025
Good old fashioned customer service! Everyone was very friendly and courteous. The drivers leaving me in to work and picking me back up again when my car was ready were first class.
05 April 2025
My service experience has always been a positive experience
03 April 2025
Very straight forward booking in and collecting no issues
02 April 2025
Fast and efficient service
02 April 2025
Superb service, very helpful staff who kept me up to speed with how the service was progressing
02 April 2025
No stress or hassle
01 April 2025
Easy to book and check in for recall service was smooth and efficient.
01 April 2025
Service team are both professional and helpful.
01 April 2025
My car may be a older model but it would be nice if it would have had a wash while it was in, as I did notice that newer cars were washed
31 March 2025
The problem with car has not be sorted out
31 March 2025
Flawless service
28 March 2025
Excellent service
25 March 2025
Good customer service but is quite expensive
25 March 2025
The team at The Country Garage are always very helpful, friendly and efficient.
24 March 2025
Service completed in less than one and one quarter hours as promised.
19 March 2025
I chose the Country Garage rather than Bavarian because it was more convenient but it was a mistake. No explanation of extra work carried out. I was even called to say my car was ready when I'd already been sat in the showroom for half an hour.
17 March 2025
The service video was very informative The tyre technician was very friendly,helpful and knowledgeable
15 March 2025
As above great place and people
14 March 2025
I was well looked after, however, wasn't entirely clear when the car would be ready to pick up
11 March 2025
Team, quality of work and convenience
11 March 2025
They went the extra yard.
11 March 2025
Every time you go in, from the receptionist to the individual departments, you are always made feel welcome and nothing is ever an issue.
10 March 2025
They do what they say
09 March 2025
Always well looked after at The Country Garage! Fabulous friendly staff who treat customers as individuals.
07 March 2025
Recently had to get head lights replaced due to condensation. The country garage seem to be unable to set the bumper back to a factory standard. There is gaping at both sides and now has a dip between bonnet and bumper. for me this is unacceptable
06 March 2025
First class service
06 March 2025
My car was picked up at my home and left back after the work was carried out.
04 March 2025
Job done car back in a short time
04 March 2025
They fixed the boot issue without any problems and even though they weren't able to fix the warning light issue, they did not fob me off. We are monitoring the situation and then I will be in contact with them again.
04 March 2025
The staff at The Country Garage were extremely pleasant and very professional. I would highly recommended them.
03 March 2025
Generally satisfied but repairs identified seem expensive.
02 March 2025
They fought my corner with BMW and received discount. Thank you!
01 March 2025
I bought my first BMW at The Country Garage about 35 year ago and have had excellent service ever since
01 March 2025
Phone always answered within seconds. That's a start. Special mention to parts department - credit to the business.
27 February 2025
Very satisfied
27 February 2025
Staff knowledgeable and understanding
26 February 2025
Easy process. Explained everything. Good communication
26 February 2025
Excellent service and overall experience with Country Garage
26 February 2025
Speed of work done and no issues.
25 February 2025
No hassle
24 February 2025
Great service and staff
24 February 2025
Car was serviced within a very good time. Communication was excellent in letting me know when car was ready for collection.
24 February 2025
The country garage service staff look after you well when your car is in for a service
24 February 2025
Completely satisfied
23 February 2025
Excellent service and friendly staff.
22 February 2025
BMW Country Garage Ballymena very professional in all aspects from you walk in the door.Servicing excellent and always on time.
20 February 2025
Asked for auto courtesy car. Got manual
19 February 2025
Perfect
19 February 2025
Friendly greeting at reception, offer of refreshments as I waited. I was told the procedure would take 1 hour and exactly 1 hour later my car was ready to go. Can't be faulted.
18 February 2025
Excellent friendly service
17 February 2025
From the moment you step in the showroom your made to feel at home
15 February 2025
Always very friendly
14 February 2025
The problem with the car was fixed quickly and I was kept updated.
13 February 2025
10 out of 10
04 May 2025
Everything was organised and delivered as you would expect from BMW centre