OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
123 ratings and 65 comments received in the last 90 days.
10 July 2025
As above
09 July 2025
Very welcoming
20 June 2025
The car was prepared and delivered as agreed. The handover process was very professional.
19 June 2025
Very satisfied with the process
27 August 2025
I was booked in and my car was taken at the time given and repaired within the allotted time.
27 August 2025
Amy in the service department was brilliant from start to finish, making sure I was sorted with a courtesy car while my car was in for the service and fighting my case on a warranty claim. 5*
26 August 2025
Got car booked in quickly, nothing was a bother
20 August 2025
Exceptional
20 August 2025
Friendly staff
19 August 2025
Dropped my car off 9.15 am but it wasn't ready for collection until 5.40 pm. I didn't receive any updates until after 5 pm when I was already on my way to the garage in the hope that it was ready. I assumed a mini service wouldn't take just as long.
18 August 2025
Very personal service.
18 August 2025
I was told the recall will only take 45 minutes. I was in and out in less than that. I also had great service at the in-house cafe.
18 August 2025
From the salesman to the receptionist our experience has been first class
18 August 2025
Given correct advice on tyres
19 August 2025
Happy with service and advice provided