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They make everything so easy and try to make the visit enjoyable and worthwhile
Everything was explained, price told, arrangements made to collect car and return were adhered to.
Car lifted at home, Courtesy car left and insurance, called to collect car, whole family treated to refreshments. Own car returned clean, topped up with ad blue and discount given off bill. Sales manger also made a point of speaking to us
Very happy with Keith.
Sandra from country garage took care of everything for me so helpful and gave me updates daily she is a complete star
Last time I was there, I felt they weren't very friendly because I was only a mobility customer, but this time they were very friendly. I think they have reviewed their staff after my comments. It's so much better.
Efficient service always informed
Was easy to book car in for service on the day that suited me and in these difficult times it was no bother to wait for completion of said service.
I would be back again in the future
Always great to deal with the staff in country garage. Very helpful and personable.
The staff are friendly and professionally and make you feel as you are family
Always use The Country Garage as I am always satisfied with my service experience.
Having been at other BMW garages, I rate The Country Garage highest. Everyone that was involved in dealing with me was pleasant and professional - even the lady serving coffee was polite and attentive. Best experience by a country mile!
Swift ,professional service
All issues were addressed and the coffee and biscuits were delicious.
Job done quickly and efficiently
Staff at Country Garage are efficient and friendly
Staff friendly & efficient & work completed within time.
I was contacted early and given an appointment for my car service. I was offered a courtesy car which I gladly accepted. On the day the staff were expecting my car and I was treated with courtesy and professionalism. I was satisfied with the charge
Friendly,hospitable administrative staff. Little or no contact with service personnel.
Staff in this garage are so helpful and friendly just a lovely place to visit.
Very thorough and professional service in line with my expectations
very and friendly and helpfull
Unlike other car dealerships I find you are treated as a person and not just someone to sell stuff too. No sales pitch just decent service.
Always a good experience.
No hassle friendly professional staff who make you feel part of their family
Great team friendly and very knowledgeable on bmw
no comment necessary.
The County Garage service and workmanship is excellent.
The staff in the service department are friendly, helpful and easy to deal with.
Keith McKay in The Country Garage was knowledgable, informative and extremely helpful. A credit to BMW, I would thoroughly recommend him
Service was quick and staff member knowledge was excelllent
Sandra, the service manager couldn't have been anymore helpful and carried out the repair with speed and efficiency
For an oil service it's hard to evidence if this has been done correctly. But the staff were polite and helpful. The car was also returned to me with a 5 star clean.
Polite friendly staff . Excellent customer facilities
Both mine and my wife's cars were collected and returned as promised. I was kept informed throughout and although I was unsure which service my wife's car required all recall and service work was competed on the first visit
Prompt and efficient service. Helpful staff.
Excellent customer service from the time I entered the showroom. Keith on reception was expecting me and dealt with me very well. Many of the staff came to talk to me during my 2 hour stay until my car was ready, including the owner James Walker.
Great service, quick turnaround and lovely courtesy car
Over delivered on what I expected. No fuss, just a good service.
So easy to organise, very approachable staff, very friendly and efficient service.
In the current pandemic the time slots and booking worked very well.
Good work was done
As ever, I've found the Country Garage to be very professional, efficient and courteous. Exemplary service from the whole team.
Car collection for servicing is a brilliant idea
Everyone was very attentive from we arrived till we left
Quick and efficient
Thanks to Paul Diamond and Michael Simpson at the country Garage Ballymena the transaction was made very straightforward.
I was completely satisfied with my experience at the centre although to date I am unable to download/uplift a certain app to my phone. I was happy with the handover experience that I received.
Mr Ryan Leese was very helpful .
As always made me feel at ease during the sales process
Pleasant, knowledgeable and helpful staff at all times.
Extremely helpful, showing all details to drive car and showed and explained all the extras a BMW has, and has promised help with anything I may encounter in future, by phone or calling in.
Pleasant professional salesman and business manager answered queries quickly and fully
My sales assistant knows his stuff. He sorts out any queries easily and with no fuss.